Privacy Policy

Last Updated: February 6, 2026

Introduction

Lilly's Cleaning Cape Cod ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

• Request a quote or schedule service
• Contact us via phone, email, or contact form
• Subscribe to our communications
• Provide feedback or reviews

This information may include:

• Name and contact information (email, phone number, address)
• Property details (size, type, location)
• Service preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Communication history with our company

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website or source
• Device information (operating system, screen resolution)

We collect this information through cookies and similar tracking technologies. You can control cookie settings through your browser preferences.

How We Use Your Information

We use the information we collect to:

• Provide and manage our cleaning services
• Communicate with you about appointments, schedules, and service updates
• Process payments and maintain billing records
• Respond to your inquiries and customer service requests
• Send promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and maintain security

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors
• Scheduling and booking systems
• Email and communication services
• Website hosting and analytics providers

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Prevent fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encrypted data transmission (SSL/TLS)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods include:

• Active customer information: Duration of service relationship plus 7 years
• Quote requests: 2 years from last contact
• Financial records: 7 years from transaction date
• Marketing communications: Until you unsubscribe

Your Rights and Choices

Access and Correction

You have the right to access and update your personal information. Contact us to review or correct your information in our records.

Marketing Communications

You may opt out of receiving promotional emails by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at [email protected]
• Calling us at (508) 364-2596

Even if you opt out of marketing communications, we may still send you transactional or service-related messages.

Cookies

Most web browsers allow you to control cookies through browser settings. You can choose to block or delete cookies, though this may affect website functionality.

Do Not Track

Some browsers include a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete that information promptly.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected] or (508) 364-2596.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to active customers (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: